Identifying Your Best Customer: Seek Out People Who Love What You Do
As a strategist, my goal has always been to know my customer and extract what “must haves” matters to them. This means: Search for real audience insights and opportunities to ensure all is known about the customer, brand, category, project, et cetera. Understand what makes this opportunity different, special or competitive (capitalizing on competitor weaknesses.) Once those insights have been identified turn the ideas around them into solutions: Marrying insights to a genuine product or brand truths and help to explain and clarify the logic of where we are going and why it matters in order to encourage customers to tell stories about us. Any savvy business person knows that identifying the target audience for a marketing message means more potential leads, conversions, and sales. In years past, this might have been tackled through demographic studies or charts of buying trends, but these hands-off approaches to best customer identification and development simply no longer ...